How GoWide has designed and built AI agents for enterprises in distribution, mining, retail, healthcare, manufacturing and government, and how your business can put the same agents to work.
GoWide Solutions is a digital consultancy headquartered in Melbourne. We help enterprises remove bottlenecks, automate workflows and grow with confidence, combining deep SAP and Salesforce expertise with applied AI that works on your real data, inside the systems you already run.
Pre-built and customisable AI agents that work inside SAP, Microsoft and Salesforce, turning business data into action.
Connecting commerce to core execution using SAP-native S/4HANA and BTP patterns.
Salesforce commerce, marketing and data delivery that respects your release governance.
End-to-end services for enterprise and composable commerce platforms.
Finding what actually slows operations down, then fixing it with measurable impact.
Digital strategy, cloud, data and solutions that deliver measurable business value.
Secure, scalable cloud foundations for enterprise applications and data.
Custom web and mobile applications built around your users and systems.
Embedded specialists and delivery pods that help systems integrators scale.
We turn data into insight, automate decisions and optimise operations with AI that integrates into your existing ecosystem, for faster adoption and measurable results.
AI-driven recommendations, dynamic pricing and conversion optimisation that help sales teams close faster and personalise buying.
Unify and analyse enterprise data for real-time visibility, uncovering patterns and forecasting trends across every function.
AI-powered workflows that remove manual bottlenecks, reduce operating costs and speed up execution with consistency.
Virtual agents that handle routine enquiries, support internal teams and respond instantly around the clock.
We do the hard part: integration, governance, accountability and outcomes that hold up after go-live. The agents in this document run on real business data inside real enterprise systems, not a sandbox.
Start from an agent already proven in production and configure it to your data, rules and systems.
Extend an agent with your own terminology, workflows, approvals and integrations.
Have a unique problem? We design and build an agent around it, end to end.
Native integration with SAP, Salesforce, cloud and legacy systems.
Security, compliance and auditability from day one.
AI, data, cloud and platform expertise in one team.
Engagements tied to measurable business KPIs.
Managed services and support beyond go-live.
A scoped pilot: one use case, one data source, one workflow. Your data doesn't need to be AI-ready first. We assess what you have, fix what matters and structure only what the use case needs.
Each agent plugs into the systems you already run, automating tasks and cutting manual effort. Use one as it is, adapt it to your processes, or let it be the starting point for something new.
Reads typed or scanned quotes and POs and drafts ERP-ready orders, with a person approving before confirmation.
Validates compliance and business documents, flagging mismatches, missing fields and expiries automatically.
Discovers, previews and exports enterprise data from SAP and other systems without integration code.
Live answers on accounts, leads, opportunities and quotes, just by asking, without per-user licences.
Grounded answers for customers and staff from your real catalogue and business data, with human handover.
Natural voice conversations that answer from approved information, qualify interest and book meetings.
Monitors distributor listings for missing products, weak content and competitor gaps in one dashboard.
Detects converging vehicles, grades severity and confirms the required radio call was made.
Direct answers from your documents with the exact source and page cited, able to run on your own servers.
A leading Australian industrial and safety supplies distributor receives purchase orders, RFQs and invoices across 50 mailboxes in multiple formats. More than 1,000 orders a day were being processed by hand and keyed into Microsoft Dynamics 365.
Connects to 50 shared mailboxes via Microsoft Graph, with PDF extraction and OCR for scans.
Identifies genuine POs and routes RFQs, statements and other emails for review.
Captures PO, buyer, delivery and line items; blocks duplicate and re-sent orders.
Creates draft orders via OData, traceable from source email to sales order.
Distributors, wholesalers and manufacturers receiving orders by email into SAP, Dynamics 365 or other ERPs.
The client sells tens of thousands of SKUs through independent distributors across multiple regions. Product content is managed centrally, but each distributor publishes its own catalogue, with no scalable way to track product coverage, listing completeness or competitor positioning across sites.
Scheduled capture of names, images, specs, pricing, stock and documents.
Matches by SKU, part number, image and description similarity.
Rates image coverage and specification completeness on a standard rubric.
One dashboard ranking gaps by distributor and comparing competitor visibility.
Brands and manufacturers selling through distributor or retailer websites who need digital-shelf visibility.
The client operates open-pit truck fleets across multiple mine sites, with heavy and light vehicles sharing haul-road zones. Safety systems ran independently at each site, with no fleet-wide, real-time view of potential vehicle conflicts, and no confirmation that required radio calls were made and acknowledged.
Projects each truck's position, speed and heading across the fleet.
Straight-line or road-following prediction using haul-road mapping.
Flags pairs projected within 50 m, grades severity, triggers map and voice alerts.
Cross-checks conflicts against radio recordings for calls, responses and timing.
Mining, ports, logistics yards and any site where heavy and light vehicles share the same roads.
The client is an Australian online retailer specialising in boxing, MMA, strength and fitness equipment, with a large Shopify catalogue. Customers struggled to find the right products and choose the correct size, leading to returns and missed sales, while routine shipping, returns and payment queries added to the support workload.
Natural-language search by text or voice, right in the Shopify storefront.
Shows only in-stock products at current pricing.
Recommends sizes from height or age and compares products side by side.
Resolves shipping and policy queries; checkout stays in Shopify.
Online retailers with large catalogues, sizing complexity or high volumes of routine support queries.
The retailer needed visibility into AI-driven customer conversations, the ability for staff to step in when human support was required, and a structured way to manage captured leads. GoWide built an admin portal alongside the AI Assistant: one dashboard to monitor conversations, manage leads and support timely follow-up.
Conversations shown by status: Bot Handled, Live, Needs Human or Resolved.
Staff step in, resolve and add internal notes, with live cart visibility.
Central Leads dashboard with source, reason, status and CSV export.
Conversation and intent analytics reveal what customers are asking.
Any business running a customer-facing AI assistant that needs human oversight and lead follow-up.
A Sydney dental and orthodontic practice relied on largely manual patient intake. Dentists spent 5-10 minutes of every consultation gathering medical history and symptoms before the examination could begin, adding real time pressure on fully booked days.
of every consultation spent gathering history and symptoms
ready before the dentist walks in, with red flags and linked past cases
Voice or web chat, in the patient's own words.
Logic tuned to the practice's own case patterns, not a generic checker.
Red-flag alerts and confidence scores, linked to relevant past cases.
Approvals and corrections continuously improve triage accuracy.
Clinics, allied health and service businesses with repetitive intake, triage or pre-appointment questions.
The AI Voice Consultant is embedded on gowide.com. A visitor speaks or types a query; the assistant identifies the need, shows the closest matching GoWide project on screen, answers follow-up questions from an approved knowledge base, and books a discovery call once genuine interest is established.
Natural-language input, with natural interruption supported.
Displays the closest matching project on screen during the conversation.
Responses drawn only from an approved knowledge base.
Captures details and schedules a discovery call into the sales calendar.
B2B and professional-services websites that want to qualify visitors and book meetings around the clock.
Maintenance crews travel to customer-operated mine sites, where every worker must meet site access requirements before mobilisation. Competency cards, insurance certificates and safety data sheets were reviewed manually, so gaps were hard to spot early and compliance issues sometimes surfaced only in on-site audits, after crews had arrived.
Webhook-triggered intake of supplier and subcontractor documents.
Each site's access rules encoded as policy, including expiry and issuer.
Certificate holders matched against worker records to catch mismatches.
Compliance officers receive the reason code and failing condition.
Contractors, labour-hire, construction and any business verifying certificates, licences or compliance documents.
SAP ECC is the system of record across 11 plants and terminals. Month-end extracts were built by hand for each site, schema changes surfaced only after downstream loads failed, and only a sample of ledger lines was ever checked back against source.
* Figures are illustrative and represent a modelled deployment.
Links to each SAP client with no ABAP transport deployed.
Classifies keys, dates, currencies and units across 87 tables.
Each extract definition confirmed once by analysts, then reused.
Row counts and control sums checked; drift flagged to the finance owner.
Finance and data teams extracting from SAP, Salesforce, Oracle or SQL systems for reporting and migration.
A Middle Eastern government ministry oversees domestic and foreign investment. After GoWide delivered its SAP C4C implementation, officers outside the named-licence pool still had to ask colleagues for account status, and briefing packs were built from exports that were out of date before they were read.
Employee chat panel built on the existing C4C landscape.
Intent library in the ministry's own terms; no free-text guesses.
Read-only, role-scoped to each officer's own portfolio.
Every question and query recorded for audit and information requests.
Organisations on SAP, Salesforce or Dynamics CRM that want governed answers without buying more licences.
Tell us where you're stuck. We'll show you a practical AI agent you can launch in weeks.
Share your business goals and the systems you run. We'll identify the agent that fits, scope a 4-6 week pilot and show you the outcome before you scale.
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